1. What happens if the weight of the parcel is above the stated weight?
We will ask you to pay for the difference. We will not dispatch your courier until the payment is cleared. Our highly motivated workforce is totally committed in providing efficient and reliable services backed with quality & professionalism. We are open 24 hours to take your orders.
9. Who will collect my courier consignment?
All the collections are done by respective courier companies and their partners How long will it take you to arrange for the courier collection Depending on your booking time, service you opt for and postcode collections can be done within 4 to 9 hours window. If I missed the courier collection do I need to pay for the courier collection charges again?
Yes, you need to pay for the courier collection charges again.
12. What do I do if the collection doesn’t take place?
Occasionally we may have difficulties assigning a courier for your collection on the specified day - this may be due to adverse traffic conditions or a high volume of collections. In these instances, please contact our customer service, who will rebook the collection for you.
17. What is customs invoice?
When sending Non-Documents abroad, it is mandatory that you complete Customs Invoice. If you have a printer you can print it or it can be hand written. You need to stick the customs invoice outside the consignment and other copy with you for future reference.
20. Why doesn't your price include customs duty?
As our door-to-door service, doesn't include the cost of paying taxes to Customs. It's very difficult to know what the Duty payment will be as we ship to 228 countries, each with different Duty regulations.